When MBA Applicants are asked to write about conflicts and how they resolved it, they confuse conflicts with challenges. We have faced both in a professional environment, but challenges are more frequent in our daily work schedule. Learning about accounting is a challenge for someone new to the job but learning about accounting in two weeks or risk losing the job is a conflict – not with another person but oneself.
Here are three categories of conflicts that are worth mentioning in an MBA Application Essay:
1) Individual Conflict
This is the most common conflict seen in an organization. When a team is constituted, the members are not consulted to check work compatibility. Therefore, you have members who are polar opposite in temperament and work ethics. On one hand, you have the last-minute magicians, who wait two days until the deadline for finishing the work, and on the opposite spectrum, you have the diligent ‘Tom’, who never leaves the office without cutting off the to-do list.
Most professionals come somewhere in between with different levels of discipline. In a team environment, collaboration is unavoidable, and when the last-minute magician consults ‘Tom’ for support, conflicts emerge. Lack of respect is evident in each other’s conversation, and other team members are forced to pick sides. Even the ones who choose not to get involved are categorized in implicit groups and sub-groups.
Politics and ego clashes act as a distraction for the team and threaten to derail the group objective. Only a Manager who understands Group Dynamics and personal conflicts can lead the team back to the group objective. The rest are firefighting in a lost cause. I am sure you have been part of such teams if you have worked for at least three years, an average that schools expect you to have. How did you handle the individual conflicts? Were you a protagonist in one such conflict? Was it work ethics, opposing ideas or ego clash? Even if you played a mediator in one such conflict or led a team with conflicting personalities, include examples of real conflict. Your negotiation and communication skills are measured when you cite Individual conflict.
2) Organizational Conflict
Tom was a superstar in a start-up environment. The company had a flat organization structure. There were no three layers of Managers supervising Tom, and he had the freedom to think creatively, and apply solutions that met his standards. The deadlines were clearly defined, and performance rewarded but there was no established framework to complete each task. ‘Project owners’ were responsible for the product. The environment was inefficient but fueled creativity, and led to greater retention of employees. Two of their primary needs were satisfied – autonomy and performance-based incentives.
As Tom delivered one creative solution after the other, he wondered what it felt like working for an established brand. The social currency of being part of a bigger brand and the privilege of titles tempted him to switch jobs. He did. The charm of the new job lasted for two weeks. The autonomy was lacking. Every step was scrutinized, and quality guidelines enforced. Being employee #212 who completed task A did not have the same charm as the ‘Project Owner’ in a start-up environment.
Most of you will come under either of the two categories – a start-up creative or a traditional professional. The characteristics merge in some cases but broadly, you will be categorized in of the two buckets. There is no right or wrong in this case. If both the professionals can achieve organizational objectives, the diversity of working style does not matter but conflicts arise when the adjustment takes time, and inefficiencies start affecting the output. What were the conflicts that arose when you moved from one type of organization to another (start-up to established or established to start-up)?
Did you try to change the systems in that organization? For someone coming from an established company – did you set up a framework so that tasks were completed efficiently? For someone coming from a start-up environment, did you tweak the rules of the project so that greater autonomy was granted to team members? Most conflicts are solved when such corrective measures are taken, and the adjustment is not looked down as a skill deficiency.
3) Internal Conflict
If you have worked in an investment bank, the internal conflict will be something that you might have experienced first-hand. You might not have experienced Jordon Belfort like scam but once in a while, you might have been forced to dump a complex product on the unsuspecting pensioner. Did you take the extra effort to inform the pensioner about the risks of the financial instrument or did you wing the responsibility to some other colleague who most likely skipped that information?
Most internal conflicts come from moral dilemmas on decisions that are unethical in any Business environment – lack of information, misinformation, or exaggerations. Marketing is one form of exaggeration but did you exaggerate information that eventually led to misinformation? Did your boss ask you take an unethical decision? How did you manage it? Did you obey the command? Did you resist it, and risked getting fired? Or did you use your persuasion skills to convince the Boss that there was a third solution? The risk of getting fired offers a better narrative when you are writing about Internal conflict in an Essay. Persuasion skills will impress the AdCom but not to the same extent.
Other forms of Internal Conflict arise when the risk of losing ‘the job’ is explicit, and you have to perform. Your personal growth and job retention depends on your performance. Did you develop the new skills within the deadline? Whom did you ask for help? How was the learning experience? What techniques and personal skills did you use to overcome this challenge? Overcoming challenge in this scenario is just a reaction to the Internal Conflict.
About the Author
I am Atul Jose - the Founding Consultant at F1GMAT.
Over the past 15 years, I have helped MBA applicants gain admissions to Harvard, Stanford, Wharton, MIT, Chicago Booth, Kellogg, Columbia, Haas, Yale, NYU Stern, Ross, Duke Fuqua, Darden, Tuck, IMD, London Business School, INSEAD, IE, IESE, HEC Paris, McCombs, Tepper, and schools in the top 30 global MBA ranking.
I offer end-to-end Admissions Consulting and editing services – Career Planning, Application Essay Editing & Review, Recommendation Letter Editing, Interview Prep, assistance in finding funds and Scholarship Essay & Cover letter editing. See my Full Bio.
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I am an Admissions consultant who writes and edits Essays every year. And it is not easy to write good essays.
Contact me for any questions about MBA or Master's application. I would be happy to answer them all
Winning MBA Essay Guide - A Complete Guide for M7 and Top 15 MBA Application Essays
F1GMAT's Winning MBA Essay guide will teach you how to transform your essay into a life journey with trials and tribulations that will move the admission team.
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+ The Art of Storytelling
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+ How to prepare and present for the Video Essay
+ How to write about your Strengths
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+ Leadership Narratives
+ Review Tips
+ Persuasion Strategies
+ The Secret to "unleashing" your unique voice
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+ How to write about your Strengths
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F1GMAT's Essay Guides
Harvard MBA Essay Guide (20 Sample Essays)
Growth-Oriented Essay: Curiosity can be seen in many ways. Please share an example of how you have demonstrated curiosity and how that has influenced your growth. (up to 250 words)Example #1: Persistence Narrative
Background Information: The applicant – a design and music talent, shares her journey through several setbacks. She attributes curiosity to her growth.
Curiosity: Philosophy
Curiosity (Explained): Curiosity as a philosophy is tough to translate into a narrative unless you are from the creative industry or your contributions had an influence on a solution or an initiative.
MBA Essay Strategy: I wanted to capture the humanity of the applicant and her influence in music instead of just highlighting how she overcame multiple roadblocks to gain attention as a designer.
Theme: Persistence
Read: Harvard MBA Curiosity Essay – Life Starts at NO (Growth-Oriented HBS MBA Essay Example)Example #2: International Community Building
Background Information: The applicant, a Machine Learning (ML) entrepreneur specializing in healthcare diagnostics, shares how his curiosity to learn other ML algorithms’ evolution in diagnosing Alzheimer’s, cancer, and heart disease transformed his platform into a global community.
MBA Essay Strategy: I wanted to show the applicant’s contributions in diagnostic from 2020 to 2024 by citing two events. Such examples build credibility instead of engagements that were recent. The evolution of the platform from an AI development community to a community for discussing the application of AI in diagnostics is captured through a ‘curiosity’ angle.
Read: Harvard MBA Curiosity Essay – Growth through Collaboration (AI in Healthcare) (Growth-Oriented HBS MBA Essay Example)Example #3: Culture
Background Information: The applicant, an Entrepreneur from India narrates his first entrepreneurial experience – facilitating exchange of stamps in the late 1990s.
Theme: Culture
MBA Essay Strategy: Instead of addressing the biases in the investor community that could turn preachy, I wanted to focus on the applicant and his entrepreneurial journey by citing two entrepreneurial experiences – a platform(club) for stamp collection and his Grocery delivery App.
Read: Harvard MBA Curiosity Essay – The American Dream (Growth-Oriented HBS MBA Essay Example)Example #4: Addiction
Background Information: The applicant – a beneficiary of the foster home system, captures the sacrifice his adopted grandparents made to save him from a path of addiction. Paying it back through early intervention among teenagers and community engagement is the curiosity narrative.
Theme: Addiction
MBA Essay Strategy: My strategy is to capture a gratitude narrative in the first one-third of the essay to demonstrate motivation for starting the venture and dedicate the latter part of the essay to the unique solution
Read: Harvard MBA Curiosity Essay – Drug Addiction and Gaming (Growth-Oriented HBS MBA Essay Example)Example #5: Scarcity
Background Information: The applicant, an education major, recognizes that 70% of all students in Kenya don’t have a computer. The curiosity that drives him to pivot from one solution to another is the growth narrative.
Theme: Innovation
MBA Essay Strategy: Often, innovation is captured with a ‘hero’ narrative where the applicant is the sole originator of an idea. I wanted to break that cliché and include a person from whom the applicant learned to use a concept called ‘scaffolding.’
Read: Harvard MBA Curiosity Essay – Scarcity (Growth-Oriented HBS Essay Example)Example #6: FinTech
Background Information: The applicant captures a vulnerable moment of a beneficiary to compare his journey of side hustle before a technology giant noticed his talent. Although cryptocurrency is not a flavor for the year, capture niches where innovation is still happening.
Theme: Education, Child Welfare
MBA Essay Strategy: Empathizing with a techno solution is tough without a strong backstory around the beneficiary. For the essay, I wanted to clearly establish the beneficiary – Rami, before the applicant narrates the similarities to his journey and finally shares the solution that emerged from his curiosity.
Read: Harvard MBA Curiosity Essay – FinTech as a Tool for Good (Growth-Oriented HBS MBA Essay Example)Example #7: Learning from the best
Background Information: The applicant – a Remote Engineer in the Oil and Gas industry, reflects on a value that has helped her learn from the best regardless of her geographical limitations.
Theme: Learning
MBA Essay Strategy: The effectiveness of the case-study method depends on the assumption that peers in a Harvard MBA class will help elevate your learning experience. For the essay, I have highlighted the applicant’s recognition of this value proposition with three examples.
Read: Harvard MBA Curiosity Essay – Learning from the Best (Growth-Oriented HBS MBA Essay Example)Example #8: Military & Search for IMPACT
Background Information: The most common narrative for US military applicants is to quote 9/11 and the reaction your immediate family had while watching the events unfold. The horrifying moment is captured as a motivation to join the Military. On digging deeper, most applicants would share that their motivations were diverse.
Theme: Career Choice
MBA Essay Strategy: I wanted to quickly highlight that the applicant had the choice of entering any industry. One achievement to demonstrate his curiosity that I shared in the first half is the invention of a game. Since the game is mentioned in the resume and verifiable through search, I didn’t quote the name. By clearly highlighting the person’s curiosity and career options, the family legacy is used as a factor in joining the military.
Read: Harvard MBA Curiosity Essay – Career Choice after a Military Career (Growth-Oriented HBS MBA Essay Example)
Leadership-Focused Essay: What experiences have shaped who you are, how you invest in others, and what kind of leader you want to become? (up to 250 words)Example #9: Small Business Values
Background Information: The applicant - a second-generation Asian American, is familiar with the values of fiscal conservatism, building relationships, and understanding the daily struggles of the community through his family’s department store.
Theme: Customer-Centric
MBA Essay Strategy: The applicant’s role in developing an App for the store is highlighted in the essay at a crucial part of the narrative so that the essay is not all about his father. I have also humanized the journey – by sharing how upset the father was when the revenues fell by 40%. The essay is about the transformation in the applicant’s value from a person chasing productivity and optimization technique to someone who is truly thinking about the customers.
Read: Harvard MBA Leadership Essay – Small Business Values (Leadership-Focused HBS MBA Essay Example)Example #10: Breaking Away from Family Business
Background Information: A unique challenge that applicants whose parents are public figures or CXOs of businesses or entrepreneurs are the pressure to live up to the parent’s standards or milestones. For the leadership narrative, the burden of legacy is established before the narrative addresses his leadership principles.
Theme: Authenticity
MBA Essay Strategy: For the essay, I want to capture an entrepreneur’s journey to rise above his entrepreneur father’s image. But I didn’t want to make the entire essay about this complex dynamics. The narrative is around the applicant’s focus on customers and surrounding with teams who keeps him grounded.
Read: Harvard MBA Leadership Essay – Breaking Away from Family Business(Leadership-Focused HBS MBA Essay Example)Example #11: Creativity and Communication
Background Information: When the overall percentage of users with internet access is 62% in South Africa and the inequality accentuated by the rural and urban divide, the applicant endured the lack of digital infrastructure, and spending close to 22% of the family income on gaining relevant information on schools, global exams, and financial assistance.
Theme: Creativity, Communication
MBA Essay Strategy: The strategy is to share why the applicant values no distraction in a child’s home for optimum education experience. Then I highlight the many roadblocks the applicant’s non-profit faced in receiving fee waiver for their cooperative run ISP.
Read: Harvard MBA Leadership Essay – Non-Profit (Telecom) (Leadership-Focused HBS MBA Essay Example)Example #12: Mental Health
Background Information: The applicant like most didn’t pay much attention to the mental health epidemic until tragedy hit home.
Theme: Communication, Innovation
MBA Essay Strategy: A question we frequently get from applicants is whether they should cite tragedy in the family as a motivation for a venture or a non-profit initiative. As long as you don’t linger too much on the tragedy and offer a balanced narrative, there are no restrictions on leveraging unique stories from your life.
Read: Harvard MBA Leadership Essay – Mental Health (Leadership-Focused HBS MBA Essay Example)Example #13: Trauma, Healing & Finding Authentic Self
Background Information: The applicant narrates the absurdity of war in the narrative about the duties in Kabul, and the trauma. Instead of wallowing in on the horror, the applicant takes what makes military applicants strong and guides unprivileged children build life and leadership skills.
Theme: Resilience
MBA Essay Strategy: Capturing PTSD in an essay, the healing process, and the cues that helped the applicant are too sacred to be shared in a Harvard MBA application essay. However, with the right motivation and narrative arcs, you can capture the essence of your journey without sharing the darkest secrets. That is what I did by merging two stories – the horrors of the war with a non-profit engagement.
Read: Harvard MBA Leadership Essay – Military & PTSD (Leadership-Focused HBS MBA Essay Example)Example #14: Addiction, Setback and Leadership Mantra
Background Information: In this narrative, the applicant captures Peru’s Silver mining boom of 2006. The growth experienced in her father’s business shifted the family’s economic status to a new stratosphere. Through the changing economic and family dynamics, the applicant finds her voice in a unique way, initially to record her unheard voice but later as one of the youngest subject matter experts in mining and commodities.
Theme: Failure
MBA Essay Strategy: For the essay, the strategy is to show how life’s unpredictability is a blessing. By narrating two setback events, the essay demonstrates the applicant’s resilience and her acknowledgment of people who made a comeback possible.
Read: Harvard MBA Leadership Essay – Addiction, Setback and Leadership Mantra (Leadership-Focused HBS MBA Essay Example)Example #15: War, Immigration and Starting Over Again
Background Information: Despite a raging war in Syria, the family of the applicant was unblemished by the chaos. The strategic government assets near the applicant’s house would have made the region an easy target, but it was not. The calmness of her journey is shattered in one event. From the privileges of a cocooned life, the applicant is forced to think about survival, her sister’s future, and her future in the US. The second half of the narrative captures the change that was forced on her.
Theme: Gratitude, Resilience
MBA Essay Strategy: I consciously chose not to start the essay with a dialogue or trauma. Two lines are allocated to set up the narrative before the trauma event.
Read: Harvard MBA Leadership Essay – War, Immigration and Starting Over Again (Leadership-Focused HBS MBA Essay Example)Harvard MBA Business-Minded Essay: Please reflect on how your experiences have influenced your career choices and aspirations and the impact you will have on the businesses, organizations, and communities you plan to serve. (up to 300 words)
Example #16: Creative or Finance
Background Information: The applicant starts the narrative with the origin of her talents. The unbridled enthusiasm receives a reality check when in high school, the applicant’s father has a conversation with her about academics. While the applicant picked up her quant skills, she was reaching over 50,000 loyal fans, and her videos captured 1 million views.
Theme: Passion, Talent
MBA Essay Strategy: Capturing vulnerability is the toughest part for Harvard MBA applicants. For this essay example, I have captured the applicant’s uncertainty about career choice throughout the essay. Here the goal is to show vulnerability in the career choice essay while for leadership and growth essay, I could capture one example each from creative and PE industry respectively to balance the narrative. So don’t follow this example without a strategy.
Read: Harvard MBA Business-Minded Essay – Creative or Finance (Business-Minded HBS MBA Essay Example)- Stanford MBA Essay Guide (24 Sample Essays)
- Columbia MBA Essay Guide (21 Sample Essays)
- Wharton MBA Essay Guide (15 Sample Essays)
- INSEAD MBA Essay Guide (19 Sample Essays)
- Darden MBA Essay Guide (21 Sample Essays)
- Yale SOM MBA Essay Guide (15 Sample Essays)
- Tuck MBA Essay Guide (15 Sample Essays)
- Haas MBA Essay Guide (18 Sample Essays)
- NYU Stern MBA Essay Guide (15 Sample Essays + 6 Examples - Visual Essay)
- LBS MBA Essay Guide (6 Sample Essays)
- MIT Sloan MBA Essay Guide (6 Sample Cover Letters + 3 Sample Video Statement Scripts + 3 Sample Optional Essays)
- Kellogg MBA Essay Guide (11 Sample Essays)
- Chicago Booth MBA Essay Guide (12 Sample Essays)
- Ross MBA Essay Guide (31 Sample Essays)
- Duke Fuqua MBA Essay Guide (10 Sample Essays + Two 25 Random Things Samples)
- Cambridge MBA Essay Guide (12 Sample Essays)
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